Free Markets, Free People

Personal

This week’s auto review

For your reading pleasure, I have test driven a little city car that provokes huge grins when driving on city streets by allowing you to embarrass Miata pilots at stoplights. When not on city streets, at higher speeds…it’s slightly terrifying.

If you like the review, please click the “Recommend” button. It’s green and has a little white heart on it.

~
Dale Franks
Google+ Profile
Twitter Feed

A little plug

Just as a reminder for any of our automotively inclined readers, I have been using Medium as an outlet for my automotive writing. The archive of articles is here. If you like anything you read there, please be sure to hit the "Recommend" link on the article. A recent sampling of articles include:

What God Drives on the Weekend (Jaguar F-Type)

Curve Carver (Scion FR-S/Subaru BRZ)

Good Enough (Volvo S60 T6 R-Design)

Doctor Hoon (Mini John Cooper Works GP)

~
Dale Franks
Google+ Profile
Twitter Feed

Why won’t they fix it?

About a year and a half ago, I bought a Citizen Skyhawk A-T EcoDrive watch. It’s the really nice one, made of titanium, solar-powered, and calibrated to the Naval Observatory’s atomic clock every day. It pretty much has all the bells and whistles a watch can have.

At least, it used to. The outer bezel fell off less than a year after I purchased it. Now, when you pay for an $850 dollar watch that you sort of hope will be the last watch you’ll ever buy, you don’t expect bits to just…fall off. Then the inner bezel fell off.

Untitled-1

“OK,” I thought. “I’ll take it to a watch shop to have it fixed.” But I can’t. No one is allowed to fix the Skyhawk A-T except the Citizen Service Center in Torrance, CA. “Well,” I thought again, “This is becoming…inconvenient.”

But I really wanted it fixed, so I submitted to the process, which first requires you to go to the Citizen web site and fill out a form to create a work order. Then I packed it all up, took it to the post office, and sent it off to Torrance, insured, via Certified Mail, in December.

Anxiously I awaited. As the dark, cold winter passed, I prepared to greet the warmth of spring with a freshly restored Chronometer. Then, in late March, I received a text message from UPS telling me my watch had been delivered.

Oh, frabjous day!

I raced home from work, ran into the house, and there was the package from Citizen. I opened it to find my watch…in exactly the same poor shape it was in when I sent it. There was an invoice as well, saying that I’d need to buy a new bezel for $60, but they were returning my watch untouched because I’d never responded to their service messages.

Um, what service messages? I hadn’t heard a single thing from them since I’d sent the watch off. No phone calls. No emails. No letters. I was a bit…upset about this.

So, I lovingly re-packed it, but this time, I sent along a $60 money order, along with the repair invoice, and a little note, informing them that I did wish them to fix it, and here was the $60 the had requested.

Two days and $25 in postage later, the watch was off to Torrance again. “This, time,” I thought, “I’ll get my beautiful watch back again, whole!”

Weeks passed. Spring Training came and went. The baseball season started. The Astros worked assiduously to become, once again, the worst team in baseball. I checked the mail regularly, in case Citizen sent me a note about the watch, but, sadly, received nothing. Once again, it was as if I’d sent my watch into a black hole.

Then, today, May 23rd, I received another text message from UPS, telling me my watch was back from its second sojourn to Torrance. I was hopeful, but apprehensive. In what state would my watch be now?

When I got home, there was the package from Citizen. I picked it up and went into the kitchen, where The Lovely Christine was making dinner.

“I love you,” I told her, pulling out my pocketknife in preparation for slitting the packing tape open. “I’m telling you this now, while I’m in a good mood.” I kissed her on the back of the neck, then continued, “Because if I open this package and my watch isn’t fixed, I’m going to be incandescently angry.”

Thirty seconds later, I was incandescently angry.

Once again, my watch was unfixed. Once again, there was a little note saying that I hadn’t responded to their inquiries, which, once again, I had never received. But, my $60 money order had been returned, so I’ve got that going for me.

So, now, instead of wanting to send it back for a third time, I’m wondering how easy it would be to take a hammer and pound a titanium watch perfectly flat.

I honestly don’t know what they want from me. Since they sent my $60 back, it clearly isn’t money. Perhaps I missed some fine print about sacrificing a small animal, or selling my soul to Satan.

I’m at a loss.

UPDATE – 24 May

I got a couple of calls and emails from Citizen today. They say they are sending me a pre-paid UPS packing label, and that they will fix my watch and send it back to me. Free of charge.

So, we’ll see how that works.

UPDATE – 5 Jun

My watch is back from Citizen. Shipped and fixed free of charge. I finally have my Eco-Drive back on my wrist again!

More Quickscript Stuff

If you are interested in some more geeky constructed language/font stuff, I have a new article up at Medium on a revision I made to the Quickscript alphabet. Frankly, the Quickscript alphabet is a bit of a mess, despite Kingsley read working on it for years. In just a few short weeks, however, I have created a revision of it that is vastly superior to the alphabet that Kingsley Read made his life’s work.

Because I am a genius in things that don’t matter.

Anyway, read it if you like, and please don’t forget to hit the "recommend" button at the bottom.

~
Dale Franks
Google+ Profile
Twitter Feed

Personal stuff

A couple of years ago my wife was told she needed a hip replacement.  To say it shocked her would be an understatement.  After finally accepting it, she got on Google.  And she did research.  She found there were two types of hip replacement surgeries – a posterior approach and an anterior approach.  She also found out the difference was like night and day in terms of recovery.

The anterior approach is by far the superior.  But, since it is a fairly new approach and requires a very expensive table, most doctors who do hip replacement surgery use the posterior approach.  Unfortunately, in the Atlanta area there were only two groups who do the anterior approach and neither of them take our insurance.   So she had a dilemma.  She could get the hip replaced but she was stuck with the posterior approach which required the cutting through a number of muscles in the hip area.

However, we’re talking my wife, Ms. “Never say never”.  She got on the phone with our insurance carrier and started pitching the anterior approach, telling them how superior it was to the other approach and how it would save them money, etc.  Finally, the insurance provider told her to widen her search to a 100 mile radius and she found a doctor in Gainsville, GA, about 40 minutes from where we live who does the anterior approach.  After consultation with him, she made her decision and surgery was today.

I’m amazed.  She went into surgery at 7:30am, was out at 9, in her room at 12, and here’s the amazing part, walking down the hallway of the patient floor at 1pm.  She made an entire circuit.  Not only that, they took her by the physical therapy room and she went up and down stairs.  With her new hip.

Phenomenal.  She leaves tomorrow to go home.  Had she had the other approach she’d be facing 2 weeks in a rehab hospital and months of rehab afterward.

Well, maybe not her, but you get the picture.  She’s a trooper, but her experience isn’t at all uncommon with this approach.  Hip surgery was a huge and painful ordeal that took you out of circulation for a while.  With the anterior approach, it doesn’t have to be anymore.  I don’t know if you or a loved one may have that in their future but if so, insist on finding a doctor that uses the anterior approach.

It is well worth the search.

~McQ