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Computer Customer Support
Posted by: Jon Henke on Saturday, July 07, 2007

I can identify with Megan McArdle's frustration in this post about Sony VAIO customer service. I'm currently waiting on a latop - less than one year old, still under warranty - to be repaired by Acer. So far, it's been relatively painless, but I'll withhold applause until I get back a working laptop in the promised time. Experience suggests one should never underestimate the ability of computer and technology companies to mishandle a customer.
Microsoft products and computer manufacturers manage to be bad, or worse, in both areas.
I can tolerate electronics that break if the customer service and support is good. If products are very reliable, I can tolerate bad customer service. Unfortunately, many Microsoft products and computer manufacturers manage to be bad, or worse, in both areas.

The next time I'm in the market for a laptop, I'll probably get an Apple. I'm sure they're far from perfect, but that still makes them far better than their competitors.
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Previous Comments to this Post 

What!!!! You’d buy and Apple? I’ll never vote for Fred Thompson.
Just kidding, Jon.
Written By: tom scott
URL: http://
I work with 60 Macs and 60 Windows machines at work (I am the technology teacher at my school).

The vast majority of my maintenance time is spent on the Windows machines. It as been this way for more than a decade.
Written By: JWG
URL: http://
I understand the urge to bash Microsoft, but they’re not to blame for all of the world’s ills. They don’t make the actual hardware, which is perfectly capable of running Linux or other alternatives as well (like the one I’m typing on now is doing). The Mac wouldn’t be anything near what it is without all of the competition in the PC space that has driven development of just about every component, and I hope you remember that if you decide to go that route.
Written By: Platypus
Jon, I’d advise getting an Intel Mac, then using either Boot Camp or Parallels or VMWare to run Windows. You’ll have Apple’s reliability, and can run just about any app out there.

The beauty of Parallels or VMWare is that you can run Windows inside the Mac OS, so you can switch between OSes without rebooting.

Just my 2 cents
Written By: steverino
I have had very good luck with Microsoft technical support, and with Adobe support. Some of Microsoft’s products leave much to be desired. If you think Apple is nirvana, you are in for a big shock.
Written By: Mark
URL: http://
I switched to Apple in early 2003 and haven’t looked back. Although Microsoft is a great company and makes great products, for the average user, going Mac is a no-brainer. I’ve had problems with Apple, but far fewer than I ever had with Windows. The problems I have had, have always been fixed quickly and effectively by Apple. They’re customer service is light years ahead of the rest of the industry.

I second Steverino’s comment on using Parallels if you still need to run any MS compatible software.
Written By: Marco
URL: http://
I love Parallels as well.
Written By: JWG
URL: http://

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