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Found a great tech...
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coctanoolo
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Wait. That\'s not what this is about. I just got a call (and an e- mail) from the technician, telling me he was on the way. I\'ve never had that happen before. And I also found out I get free AT&T WIFI hotspots with the DSL package. And when I called, they were able to track my account quickly and give me the info I needed.